Refunds within 14 days
If Derive isn't right for you, ask within 14 days of buying and you get the full price back.
Last updated 8 November 2026
How to ask
- Email support@derive-solutions.co from the address you bought with, and include your order number from the Lemon Squeezy receipt. A reason helps us improve, but you don't have to give one.
- We refund the full price through Lemon Squeezy to your original payment method, usually within [REPLACE: number] working days. Your bank may take a few more days to show it.
- We confirm by email when it is done.
What happens to the licence
A refunded order no longer has a licence. The licence lookup and the licensed downloads stop working for that order, and you agree to delete the licence file. The free edition is still yours to use.
Several seats
Bought more seats than you need? Write to us within the 14 days and we will sort it out.
After 14 days
Later requests are at our discretion. This policy is in addition to your rights under consumer law, which it does not limit.